What we commit to, and what you commit to
Freight is priced in the open here. These are the terms behind the numbers on your ticket, your receipt and your loading pass.
Money is recorded here, never held here
Flagship does not operate a wallet, an escrow account or a card gateway. Every payment is a bank transfer made directly, and confirmed against its bank reference by a person at the desk before any document is issued. That confirmation is what your receipt records. If a page ever asks you to enter card details to pay for a load, it is not ours.
The commission is a separate line
The fleet owner is paid the freight in full. Our commission — currently 10% — is charged on top of it and printed as its own line on every ticket, so both sides can see the same figures. We never take a cut of the haulier's money, and a haulier is never asked to absorb our fee.
The working behind any fare — units, today's diesel price and the formula — is on the fares page.
The commitment fee, and getting it back
A load is reserved with a commitment fee of 5% of the customer total. It is not an extra charge: it counts towards what you owe, and the balance is due before the truck is loaded. It is what turns an enquiry into a ticket with a Truck ID against it.
Cancel before the truck is loaded and the fee is refunded on the notice you give:
| Notice given | Refund |
|---|---|
| 7 days or more before the load date | Commitment fee refunded in fullNothing has been committed on your behalf yet; the truck can still be sold to another load. |
| 72 hours to 7 days before the load date | Half the commitment fee refundedThe lane and the week are already planned around your load, and the fleet partner has turned work away. |
| Under 72 hours, or once a truck is assigned | Commitment fee is not refundedA named truck is standing for you and cannot be re-sold at that notice. The fee is what the operator loses. |
Once a load is on the road it cannot be cancelled; a problem in transit is handled as a claim against the carriage, not as a refund of the fee. Every receipt carries the ladder that was in force on the day it was paid, and that copy is the one that governs it — a later change to this page does not reach backwards.
Your documents
Three documents cover a load, and each is a link rather than an attachment, so it is current, printable and impossible to lose in a chat thread.
- Ticket
- Issued when the commitment fee is confirmed. It allocates the Truck ID that every later document, payment and tracking update hangs off, and prints the fare lines in full.
- Receipt
- Issued with the ticket. It records the amount, the method, the bank reference and what the money reserves.
- Loading pass
- Issued when the balance is confirmed and the truck is loaded. It names the plate, the driver and the seal, and is what validates departure at the gate.
A document link is long and random on purpose: anyone holding it can read that document, so treat it the way you would treat a boarding pass. Prices and parties are never shown on the public tracking page, which is reachable from a Truck ID alone.
Reaching the desk
Bookings, balances and anything that has gone wrong on the road are handled by a person, not a form. The desk answers on WhatsApp and on the phone.
Message the desk on WhatsApp+234 810 199 9993
Quote your Truck ID. If a load is already ticketed, the desk number is also printed on the loading pass.
Rate version in force: base unit ₦10,000.00 at base diesel ₦1,661.00, diesel weighting 40%, effective from 2026-08-28. Rates are versioned: a change writes a new version and never edits an old one.